Frequently asked questions
Question 1. What does Bakehoney do? Is it a bakery?
Bakehoney is an end-to-end Baking platform. This is the pace where one can get anything and everything related to baking, in one go- right from baked products, baking blogs and articles, to bakery suppliers, you get everything here. We do this by partnering with local bakeries, home bakers and suppliers of baking essentials. We have some experts who write for us and help baking enthusiasts with various tips & tricks in our regular blogs.
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Question 2. How long does it take for an order to be processed and delivered?
This depends on the type of baked item that has been ordered and the baker who supplies it. Some special designer cakes and bakers require you to pre-order a cake in advance. The time required to deliver each order is mentioned against each product.
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Question 3. What is your return and refunds policy?
Given the perishable nature of baked goods, we do not have a returns policy. However, please do share your feedback with us if you have had a bad experience with the delivery, product or baker. All feedback is taken seriously and will help us offer a better service in the future.
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Question 4. To which areas does Bakehoney deliver?
Currently our services extend only to Noida, Indirapuram and Ghaziabad. However, we will be expanding soon to other areas and will keep you updated. Alternatively, you can order from anywhere in the world for delivery and have the order delivered as a gift for your loved ones in the areas we operate in.
The site allows you to view products from bakers in different areas that are not covered by our delivery agents. If your favorite local baker is not on our site, ask them to sign up with us so that you can access their products online.
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Question 5. Is there an extra charge for delivery?
Yes, we charge a 10% COVID-19 surcharge on each delivery. This fee goes to the delivery partner to cover charges for gloves and other sanitization materials. This enables delivery agents to provide a sanitized and contact free delivery every single time.
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Question 6. How do I get associated with Bakehoney as a partner?
Go to the “Partner with us” page and create your login. Once your email & phone number is validated, you can login and fill up the joining form under “Dashboard” and add your product details. Once the products are added, there will be a backend check of your details and the same will then get uploaded on the site.
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Question 7. Can I order a customised cake through Bakehoney?
Yes. In the listing of cakes on the site, the baker will specify which cakes are customizable. You can get in touch with the baker, using the details on the site, to know what changes are possible.
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